These black collar back cane chairs were done well over a year ago. We were unaware that they were going to be positioned in direct outdoor sun. The polish we used was furniture grade but not UV stable. In the interest of good relations and to uphold our great reputation, we redid the chairs even though the warranty had expired and the application was not fit for purpose. The motivation here is customer and reputation rather than just keeping the peace. We know the chairs will function very well from this point forward and at no additional cost to the client.
Sally had a loss. Among the damaged pieces was this old handmade cupboard done by her beloved grandfather. “Yes, it needs restoring but please please please don’t take away the look and feel that my grandfather gave me before he passed.”
Well, it’s different for our guys to try and leave all the things that they are so used to fixing but here we are! A completed job, sealed and set up for many years to come, looking just the way granddad intended.