Custom Furniture FAQs
Check out our How it works page to get a step by step guide to how we produce your custom made piece.
Using your initial idea we can advise the best way to bring it to life and make something unique and individual to you.
Home visit appointments can be arranged for a fee. However, if you send through pictures or sketches of the idea, dimensions and timber species we can give you an initial estimate for your project for free.
You are also welcome to make an appointment to come and discuss your project with one of our craftsmen in person.
As furniture craftsmen, all of our quality custom pieces are handmade in our Brisbane workshop and this process takes time and care. Our typical timeframe is around 6 weeks.
This may be more or less at the time of your order depending on the current workload on our schedule. We will advise you of our anticipated lead time at the time your deposit is received.
Every job is different and crafted with care. We work on a first come/first served basis however if you have a deadline or need an item sooner than our confirmed lead time let us know at the time of booking and we may be able to shuffle less time critical projects on our schedule.
Not currently. We make all furniture from scratch to suit individual client needs.
Current and prospective clients are encouraged to make an appointment to visit the workshop to view samples, work currently in progress and talk through the details of their intended project.
Yes – a deposit is taken once design and material selection has been finalised. This secures your place in our schedule.
Yes – we deliver in the Brisbane metro, Gold and Sunshine Coast areas. For deliveries outside of this area, we use freight services we trust to ensure your piece arrives in pristine condition.
Where possible items are delivered complete and require no assembly, although if assembly is required this is undertaken by our staff for local deliveries and this service is included in your delivery fee.
The delivery fee is dependant on the particulars of your order, but this is always quoted upfront with your initial estimate. Clients are also able to arrange pick up from our workshop.
The best way is to submit an enquiry through our contact us page or email us directly. Online quotes are a free and fast way to get an idea of the expected cost of your project.
Please try to provide as much information as you can so that we can provide you with a fast, accurate estimate.
No, we repair and restore all kinds of furniture items from antiques to more modern pieces, carvings, statues and ceramics we’ve even restored timber vehicle dashes.
If you are unsure if we can help with your project, just ask us.
Yes. We are a preferred insured event restorer. If your estimate is for insurance purposes we ask that you let us know with your initial enquiry so that we can provide a structured estimate to present to your insurer.
Yes, we are able to replicate or replace most missing parts. You won’t even be able to tell the replacement part from the original in most cases.
We get asked this one frequently and the answer in most cases is it depends on the item and the value you place on it.
Is it a family herirloom or sentimental to you?
Will the repair or restoration mean the item will be in use again and save you from purchasing new?
The main thing to keep in mind is when an item is professionally repaired or restored you can count on it lasting many years into the future.
And for vintage and antique pieces professional refinishing or restoration using will usually enhance the look and the value of the piece.